{"id":"2026-oct-add-gulf-dewa-bank-guarantee-digitisation","canonicalSlug":"2026-oct-add-gulf-dewa-bank-guarantee-digitisation","url":"https://wellficent.com/en/news/2026-oct-add-gulf-dewa-bank-guarantee-digitisation","language":"en","title":"DEWA says digital guarantee workflow cuts processing time by 95%","summary":"The Dubai utility says its system handles about 2,500 guarantees worth roughly AED 1 billion a year; the company did not define the comparison period or calculation method.","body":["Dubai Electricity and Water Authority (DEWA) said on 3 October that its Smart Bank Guarantee System had reduced transaction turnaround time by 95% and reliance on physical guarantees by 74%. Managing director and chief executive Saeed Mohammed Al Tayer said the platform processes about 2,500 guarantees annually, with a combined value of around AED 1 billion.","The process covers receipt, review, updates and follow-up. WAM reported that DEWA replaced paper-based handling and manual tracking with digital records and real-time status updates. The system uses robotic-process-automation validation, SWIFT authentication and audit trails linked to SAP; the release did not attribute the guarantee checks themselves to an AI model.","For a utility, faster guarantee handling can shorten a supplier or project contractor’s administrative wait and reduce paper custody. The reported 74% decline concerns reliance on physical guarantees, not a stated reduction in guarantee value or supplier credit exposure. DEWA did not publish a baseline, sample period, cost saving or independent audit of either percentage, so the figures remain company-reported operational measures.","Al Tayer separately said DEWA is developing an AI-driven integrated operational model; that is a company-stated plan and was not presented as an outcome of the guarantee workflow. The annual AED 1 billion value is the amount of guarantees processed, not cash spent or a saving. To assess financial impact, later disclosures would need to state processing costs, approval times, guarantee expiry and release rates, and how digital authentication handles disputes or outages. The announcement describes a workflow change, not a measured improvement in electricity supply or grid reliability."],"keyPoints":[],"sections":[],"text":"DEWA says digital guarantee workflow cuts processing time by 95%\n\nThe Dubai utility says its system handles about 2,500 guarantees worth roughly AED 1 billion a year; the company did not define the comparison period or calculation method.\n\nDubai Electricity and Water Authority (DEWA) said on 3 October that its Smart Bank Guarantee System had reduced transaction turnaround time by 95% and reliance on physical guarantees by 74%. Managing director and chief executive Saeed Mohammed Al Tayer said the platform processes about 2,500 guarantees annually, with a combined value of around AED 1 billion.\n\nThe process covers receipt, review, updates and follow-up. WAM reported that DEWA replaced paper-based handling and manual tracking with digital records and real-time status updates. The system uses robotic-process-automation validation, SWIFT authentication and audit trails linked to SAP; the release did not attribute the guarantee checks themselves to an AI model.\n\nFor a utility, faster guarantee handling can shorten a supplier or project contractor’s administrative wait and reduce paper custody. The reported 74% decline concerns reliance on physical guarantees, not a stated reduction in guarantee value or supplier credit exposure. DEWA did not publish a baseline, sample period, cost saving or independent audit of either percentage, so the figures remain company-reported operational measures.\n\nAl Tayer separately said DEWA is developing an AI-driven integrated operational model; that is a company-stated plan and was not presented as an outcome of the guarantee workflow. The annual AED 1 billion value is the amount of guarantees processed, not cash spent or a saving. To assess financial impact, later disclosures would need to state processing costs, approval times, guarantee expiry and release rates, and how digital authentication handles disputes or outages. The announcement describes a workflow change, not a measured improvement in electricity supply or grid reliability.","category":"energy","region":"world","topics":["power","finance","ai"],"eventDate":"2026-10-03","eventDateBasis":"source-announcement-publication","publishedAt":"2026-10-10T13:24:37Z","modifiedAt":"2026-10-10T13:24:37Z","publicationBasis":"first-publication","preparedAt":"2026-10-10T13:23:10Z","sourcePublishedAt":"2026-10-03","translatedAt":"2026-10-10T12:56:28Z","sources":[{"url":"https://www.wam.ae/en/article/17gemro-dewa%E2%80%99s-smart-bank-guarantee-system-reduces","name":"Emirates News Agency (WAM)","licence":"All rights reserved; no open reuse licence stated. Original factual reporting; no source text or image reproduced.","checkedAt":"2026-10-10","licenseUrl":"https://wns.wam.ae/public/Privacy-Policy.html","attribution":"Emirates News Agency (WAM), 3 October 2026, reporting DEWA's announcement. Wellficent independent factual reporting.","publishedAt":"2026-10-03"}],"translations":{"en":"https://wellficent.com/en/news/2026-oct-add-gulf-dewa-bank-guarantee-digitisation","tr":"https://wellficent.com/tr/news/2026-oct-add-gulf-dewa-bank-guarantee-digitisation","ar":"https://wellficent.com/ar/news/2026-oct-add-gulf-dewa-bank-guarantee-digitisation","fr":"https://wellficent.com/fr/news/2026-oct-add-gulf-dewa-bank-guarantee-digitisation","es":"https://wellficent.com/es/news/2026-oct-add-gulf-dewa-bank-guarantee-digitisation","ru":"https://wellficent.com/ru/news/2026-oct-add-gulf-dewa-bank-guarantee-digitisation","pt":"https://wellficent.com/pt/news/2026-oct-add-gulf-dewa-bank-guarantee-digitisation"},"corrections":[],"locations":[],"type":"news","classification":{"version":"1","dataKinds":["technology-release"],"geographies":[{"role":"event-location","countryCode":"AE","subdivisionCode":"AE-DU"}],"evidenceBasis":["reported-observation","plan"],"measurementPeriod":null}}